Please arrange to contact the Customer Support team on the correct numbers below and our helpful, dedicated team members will be able to assist you further. 

Neem contact op met de klantenservice op de juiste nummers hieronder en ons toegewijde team zal u verder kunnen helpen.

Veuillez prendre les dispositions nécessaires pour contacter l’équipe du service clientèle aux numéros ci-dessous. Nos membres dévoués et dévoués seront en mesure de vous aider davantage.

UK: 0800 90 20 900 (freephone)
ROI: 012 480 104
From mobiles: 01274 270 515
Email: ukcustomersupportteam1@hallmark-uk.com

Please follow the ‘Forgot my password’ link on the login page.

Klik op de link ‘Wachtwoord vergeten’ op de inlogpagina.

Please arrange to contact the Customer Support team on the correct numbers below and our helpful, dedicated team members will be able to assist you further.

Neem contact op met de klantenservice op de juiste nummers hieronder en ons toegewijde team zal u verder kunnen helpen.

UK: 0800 90 20 900 (freephone)
ROI: 012 480 104
From mobiles: 01274 270 515
Email: ukcustomersupportteam1@hallmark-uk.com

If an item is referred to as ‘Everyday Bulk’ or ‘Seasonal Bulk’ then you would need to purchase 3 units per season for the order to ship, for any other items the minimum order is 20 units per season.

If your order does not meet the requirements the order quantities when in the basket will highlight in pink.

*When ordering a kit or a plan that consists of the required number of units to meet minimum order then you can ignore the minimum order check as the order will ship as normal.
*If using purchase order numbers you must make sure the each purchase order meets the minimum order quantity.

Yes you can. However, due to the products shipping at separate times, you will need to ensure that you have fulfilled the minimum order quantity by season and warehouse
For example; 21 units in total but Christmas shows as not meeting minimum order.

When searching for something specific in the SHOP please make sure you have cleared all the filters and if still unable to locate then please contact the Customer Support team on the correct numbers below and our helpful, dedicated team members will be able to assist you in locating your item.

Zorg u er alstublieft voor dat u alle filters heeft gewist bij het zoeken naar iets specifieks. Indien u het artikel nog steeds niet kunt vinden, neem dan contact op met de klantenservice op het juiste nummer hieronder. Zij kunnen u dan helpen bij het vinden van het artikel.

Please arrange to contact the Customer Support team on the correct numbers below and our helpful, dedicated team members will be able to assist you further. 

Neem contact op met de klantenservice op de juiste nummers hieronder en ons toegewijde team zal u verder kunnen helpen.

Veuillez prendre les dispositions nécessaires pour contacter l’équipe du service clientèle aux numéros ci-dessous. Nos membres dévoués et dévoués seront en mesure de vous aider davantage.

It is not always possible to amends orders once they have been submitted particularly if they have already been released to our warehouse systems for picking.

Het is niet altijd mogelijk om bestellingen te wijzigen nadat ze zijn verzonden, vooral als ze al zijn vrijgegeven voor ons warehouse picksysteem.

Any orders placed for delivery in the UK, including Northern Ireland will be delivered by Yodel. Any orders placed for delivery in Ireland will be delivered by DHL.

The link to YODEL is on the Shipment details screen. Clicking on it will take you to YODEL tracking automatically

If you are a Gold Crown customer and your order is placed before 12.00pm, you should expect to receive your delivery on the next working day. For all other customers, delivery is 3 – 5 working days.

You are able to track your order – please see the information supplied in the FAQ ‘Can I track my order’, if you are unable to gain the information needed from this, please contact the Customer Support team on the correct numbers below and our helpful, dedicated team members will be able to assist you further.

UK: 0800 90 20 900 (freephone)
ROI: 012 480 104
From mobiles: 01274 270 515
Email: ukcustomersupportteam1@hallmark-uk.com

In the first instance please check against the original order you placed, if it is incorrect,
arrange to contact the Customer Support team on the correct numbers below and our helpful, dedicated team members will be able to assist you further.

UK: 0800 90 20 900 (freephone)
ROI: 012 480 104
From mobiles: 01274 270 515
Email: ukcustomersupportteam1@hallmark-uk.com

Please arrange to contact your sales rep who will assist you further.

All stated trade prices are our base prices before any VAT is added and terms are deducted. All recommended retail prices are to be used as a guide only.